o2 have disgusting customer service - blocked my phone and take my money for no reason

[Anonymous]

Never open an account with o2.  The customer service is appauling.  o2 keep blocking my phone when my bill is due and have done this on numerous occasions and continue to do so.  They take money out of my account and then return it the day after.  Then my phone blocks EVEN THOUGH I've warned o2 about it 6 times (it's happened every month since october). I've phoned customer services multiple times, and they simply cant fix the problem! I've been promised phone calls back, and have received none.  o2 cannot provide me with a resolution. It seems they try everything they can to avoid dealing with my problem.  No one from O2 is taking this seriously.  During this process which is still ongoing I've incurred costs for having to call O2 from my landline many times, I've lost days of service (including christmas eve, Christmas day and my birthday), I've incurred bank charges because o2 took too much money out of my account and then returned the money the following day without any notification to me and finally the amount of personal time lost and stress incurred during this process has been absolutely disgusting (I've even had to take half days from work to sort this problem out with no success).

o2 need to treat their customers with respect.  Someone from o2 needs to confront this problem instead of avoiding it.

[MI5]

For sure...

[jonsie]

GLAD we are agreed

[MI5]

As always

[jonsie]

[Anonymous]

When i was overcharged in October, the overcharged amount was removed and I was told the correct amount would come out the month after. Since then every month the correct amount comes out of my account and then gets refunded the day after. I will be sending my bank statement to o2 as proof via resolve. It seems that that change has messed up the system aruond my billing and now it thinks i dont pay my bill and automatically blocks my phone. Then I ring o2, tell them and they unblock me. Then repeat this in december and jan. It seems no1 in o2 I have spoken to (including instore) can resolve and fix my account! I have even gone into a o2 store and offered to pay manually the outstanding amount, but they said they acnt do it call customer services. They dont even offer to call them on my  behalf. They are quick to sell you something tho, but if you have a problem  you will be brushed aside. On phone, online AND instore. I have experianced this with all 3 avenues.

Still waiting for o2 to unblock me and phone my landline to tell me whats going on with my account.

[jonsie]

We really feel your pain but it seems only complaining is going to resolve this for.

[MI5]

It's a horrible situation but I'm sure Martin will get to the bottom of it for you.

[Anonymous]

my first complaint was in mid december with o2 directly. That didnt fix the problem. I have now taken this up with resolve and made this thread to share my experience. They are starting to act, but still no result yet!

😞

thanks for your compassion.  It really does help

[MI5]

Unfortunately all we can do is listen and sympathise..

[jonsie]

Good luck with this, hopefully between admin and Resolve you will get things sorted out.