o2 got address wrong with new account, how to contact to change?

[JoUser]

Bought phone from mobilephonesdirect.co.uk (fine to deal with) and then found out that the o2 package had the wrong flat number on the account (e.g. my flat number is 20 Blah Court, 33 Acacia Lane - but o2 have it as '33 Blah Court, Acacia Lane'.

As this is a glaring security issue (the person at #33 could use my statements etc. for future ID)  I went to myO2 site to correct it but it seems that you can't change address online for first 30 days?

Managed to somehow find Chat two days ago and an Indian (?) guy in Support said he had corrected address. He may well have done but when I try to bring up my address online it shows nothing.

What is the best part of o2 to speak to to check on whether they now have the correct address and how do I access that part of o2?  I used to be with O2 Business who were just a phone call away - O2 Personal seem to make it very hard for anyone to contact them. Thanks.

[MI5]

@JoUser 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[JoUser]

Thanks for the info but like many people I am not a social media user and I am unsure as to why O2 apparently can't provide user support via phone - they are not giving away their accounts for free and Q1 2021 was their highest ever quarterly profit (£478,000,000) so one would expect them to be able to employ a few staff from the kitty.

Admittedly I have not had time to make a detailed assessment of their website but given the runaround I had trying to simply find any first line support and the circular nature of many of the links, I suspect some deliberate "Let's keep forcing customer back to the FAQ pages or push them over to peer support rather than give them direct help" vibe.

I don't mind a little bit of that - after all there are some dopey people around who just can't be bothered to read the FAQs - but so far I have the impression that O2 use this excessively.

My O2 Business monthly bill was actually less than this new O2 Personal contract - so a bit rich that you can easily get to speak to customer support with the former whilst it seems impossible with the latter.

I'll pop into an O2 branch in the hope that they can give a definite confirmation.

[Bambino]

I will tag an O2 account advisor who should hopefully be able to help you with this.

@O2Lisa can you please assist @JoUser?

[O2Lisa · Accepted solution]

Morning all, thanks for the tag @Bambino.

@JoUser I'll message you privately and look in to this for you.

[JoUser]

Thanks v. much Bambino, good to know that people like you can interact with o2 support staff. Have now contacted.

[JoUser]

Thanks to Lisa for sorting.