cancel
Showing results for 
Search instead for 
Did you mean: 

o2 contacts missing

Ginpen7
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

I recently changed from o2 pay as you go to pay monthly. After I inserted the new sim card and retained my exisiting o2 telephone number my o2 contacts were missing. They used to appear above my personal contacts list. How can i re install the o2 contact numbers please.

Message 1 of 4
560 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Ginpen7 

Voicemail guide here Guide: All you need to know about O2 Voicemail 901 

If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 4 of 4
538 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Ginpen7 

You only need 202 for contracts to call customer services.

None of the other PAYG numbers are any use to you now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
557 Views

Ginpen7
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Well when I phone 202 it just refers me to o2 online then says goodbye. How do I turn on/off voicemail for instance. How can I speak to a real person at o2?

Message 3 of 4
540 Views

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Ginpen7 

Voicemail guide here Guide: All you need to know about O2 Voicemail 901 

If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
539 Views