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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: o2 business account error

Hi @Anonymous,

I'm Toby, the O2 Community Head. Welcome!

Feel free to send me a private message and we can have a chat about your issues. 

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Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
Posts: 0

Re: o2 business account error

will do, thanks Toby
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Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: o2 business account error


@adamtemp64 wrote:

I do hate seeing these posts where a consumer is put on a business contract that has no protection from comsumer laws. @Toby and this was an instore upgradr and not a trusted partner ?


I agree Adam - the only reason is meeting sales targets and it is wrong.

This customer should have their business account cancelled and moved to a more suitable monthly rolling consumer tariff and the store rep needs to be retrained immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: o2 business account error

I thought it was going to be a rolling contract, I found out today that it's a 12 month contract, I can't cancel before 20th Jan without penalty Smiley Sad
Ok I should have asked to read the contract before signing, but I trusted the guy in the store, that he knew what I needed, I explained that I didn't top up my PAYG much, he said i'd need more data allowance than I was getting, so I agreed. More fool me.
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Anonymous
Posts: 0

Re: o2 business account error

Actually, just to test o2 business, is there anyone on the forum who has a business account? are you able to view your bills? access bill analyser? obviously I don't want you to show me any details, but just find out if o2 business is actually working ok.
I was told today that o2 business is having technical issues and that is why I can't get further than logging into my account.


I can go no further than the bill summary page.
I am using my windows 7 pc with firefox browser, although I tried chrome too and got the same error message

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Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: o2 business account error


@Anonymous wrote:
I thought it was going to be a rolling contract, I found out today that it's a 12 month contract, I can't cancel before 20th Jan without penalty Smiley Sad
Ok I should have asked to read the contract before signing, but I trusted the guy in the store, that he knew what I needed, I explained that I didn't top up my PAYG much, he said i'd need more data allowance than I was getting, so I agreed. More fool me.

You were mis-sold the contract and the key facts were not correctly explained to you so this is against the code of conduct that all service providers sign up to.

This alone gives you rights to cancel the contract without penalty and at any time. CAB can advise you fully on your legal rights if O2 won't admit to it and fix it for you.

As far as more data is concerned, this is true, partially, but it depends on how much time you spend away from WiFi. Many people manage easily on 500mb a month these days with free WiFi available almost everywhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: o2 business account error

Thank you, i'll phone again tomorrow and see if this can be resolved.
I have taken a look at the PAYG sims available, and I think a big bundle sim would be ideal for me, for the same cost as i'm paying now.
I found out that I have a 250MB allowance, I do not know how much I use per month, but i'm assuming it's less than that as I haven't been paying any extra. I do use wifi where available.
Today though, my bill summary is more than usual, so somewhere i've gone over. I'm guessing it's data but i'm not sure. Which is the reason I need to access my account fully to see things itemised.

Thanks again, i'll let you know how I get on.

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Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: o2 business account error

Good luck mate and don't let them get away with it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: o2 business account error

Hi @Anonymous,

You have a PM from me.

Cheers

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
Posts: 0

Re: o2 business account error

@Toby i've replied with the info you requested. Thank you, hope you can resolve this problem for me.