o2 Samsung Galaxy S21 promotion query
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on 01-02-2021 19:30
I purchased the the S21 on the 28th January on a pre order promotion as you received the earbuds and a tag free. Now I applied to Samsung by filling in the online form on Friday gone but Samsung are trying to say I'm not eligble for the free buds but yet they were on a promotion with o2. Anyone had same problem thank you.
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01-02-2021 19:33 - edited 01-02-2021 19:35
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01-02-2021 19:33 - edited 01-02-2021 19:35
Make sure you are claiming on the "pre-order" claim website.
https://20203.samsungpromotions.claims/janpreorder
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-02-2021 21:56
Is it just a screenshot of the IMEI and make and name of phone from my phone I send them as everything I've sent so far they keep saying I'm not eligible.

on 01-02-2021 21:58
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on 01-02-2021 21:58
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on 01-02-2021 22:00
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on 01-02-2021 22:00
Open your order from yoour MyO2 and either print it as a pdf to attach or take a screenshot of yhe order number and phone details.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

