on 01-02-2021 19:30
I purchased the the S21 on the 28th January on a pre order promotion as you received the earbuds and a tag free. Now I applied to Samsung by filling in the online form on Friday gone but Samsung are trying to say I'm not eligble for the free buds but yet they were on a promotion with o2. Anyone had same problem thank you.
01-02-2021 19:33 - edited 01-02-2021 19:35
01-02-2021 19:33 - edited 01-02-2021 19:35
Make sure you are claiming on the "pre-order" claim website.
https://20203.samsungpromotions.claims/janpreorder
on 01-02-2021 21:56
Is it just a screenshot of the IMEI and make and name of phone from my phone I send them as everything I've sent so far they keep saying I'm not eligible.
on 01-02-2021 21:58
on 01-02-2021 22:00
on 01-02-2021 22:00
Open your order from yoour MyO2 and either print it as a pdf to attach or take a screenshot of yhe order number and phone details.