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Anonymous · ‎06-09-2016

Hi all,

Currently on an o2 Refresh and I have a Open discount. If I was too upgrade early would I have to apply for my Open discount again?

Cheers.

MI5 · ‎06-09-2016

Yes.
Every time you change contract it needs to be re added or applied for again with a new code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎06-09-2016

Yes you would as it would be a brand new contract & the discount only applies to your current contract

MI5 · ‎06-09-2016

Yes.
Every time you change contract it needs to be re added or applied for again with a new code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎06-09-2016

The open discount would need to be applied for (as in, get a new code) and then applied to your account once you are on a new contract.
Here are some links on the terms:
https://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Scheme...
https://o2open.co.uk/O2Open/servlets/ShowFAQ

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎06-09-2016

Too slow....

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎06-09-2016

@gmarkj wrote:
Too slow....

At least you got there before me @gmarkj

No one had posted when I gathered the info...came back to post and 3 had...so nah...didn't bother....

Veritas Numquam Perit

MI5 · ‎06-09-2016

But you have now

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-09-2016

It doesn't really matter as long as the answers are correct and in agreement.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎06-09-2016

@MI5 wrote:

But you have now

So have you ....twice...

I was replying to another member incidentally. (not getting involved in the thread as the work was done....)

Veritas Numquam Perit

Beenherebefore · ‎06-09-2016

"My life is a facsimile of a sham"

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