Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refresh upgrade

Hi am trying to upgrade on my refresh plan but it keeps saying there's an error gonna k to upgrade options, anyone got any suggestions?

Resolved! Negative bill value but phone stopped working.

My O2 app says my last bill was -£18 which I assumed was because O2 took too much money a previous month but my phone allowance has stopped working since the bill was due out. I tried to make another payment but the app says I'm paying more than I ow...

Resolved! Upgrade to sim only

I'm upgrading from a standard pay monthly tariff to a sim only pay monthly, will I keep my current sim or receive a new one?

Resolved! used data allowance how can i top up?

top up my data on monthly contract

Resolved! Sim only discounts

Hi! Do the advertised prices for the sim only deals include the discounts? Cheers.

Resolved! rewards

i have saved my rewards but now i want to claim them how do i do this

Resolved! Call forwarding to UK number on different network, whilst I'm overseas?

I am currently on an "O2 Sim Only 1000 12M 1GB tariff" and planning to go to the US for a holiday later this year and was going to pick up a Three SIM card for it's Feel at Home package which works out as £10 for 1GB data which will more than cover t...

Resolved! Maximum call length only 2 hours?

Hi,I've recently noticed on a couple of occasions on long phone calls the calls cuts off at exactly 2 hours. I wondered if anyone knows if this is an o2 policy or not? It's not that much of an issue because I can phone the person straight back, but i...

Resolved! Pay as You Go Account

Hello Just wondered why £15 was taken from my phone on 14th DEc 2016? I am on £10 per month bundle on. Kind regards David

Resolved! refund after cancelled o2 contract

Hi o2,I have recently cancelled my o2 contract at the end of the 24 month period. I have a credit balance of GBP 42 on my latest bill dated 19 November. How do I get this money please? thank you, tim

O2

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