Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I was charged for short codes when travelling abroad

I was charged £4.99 a day for o2 travel while I was in the US , but the fact is I never sent out any text or call or used the mobile web ! Looking at my bill (a huge one £75 too...) , I can see a number of texts sent out to 9011, I guess its a short ...

4G Speed Reduction

I recently upgraded my tarrif from a 1GB data plan to 20GB, due to always hitting my limit, and ending up buying additional data each month, adding 6 quid to my bill on average. Before the change in tarrif, I was getting fantastic speeds for browsing...

Resolved! New phone for xmas

Hi, may be a bit of a silly question, but if I get a new upgraded phone for my daughter for xmas will her current SIM card be ok to use until then? Will it just be a simple case of swapping on xmas?thanks

Resolved! sim card

hi ihave a broken my sim card

Bumped

Phoned and offered a new contract phone. Text and told not in stock. Upfront payment taking anyway

Resolved! cant top phone up

help even bought new sim card registered it still cant top up help me please

Resolved! I want to change the name on my account

Is it possible to change the name on my account to my son? as he is the one using the product and also the one that pays for it.

old phone not working need pac number online chat not available

Hello,my old phone under pay as you go with 02 has broken so I cannot call from thatI have set up a new contract on new device but want to port number over.I cannot access 202 from new device.I have been trying to access online chat - it is not avail...

Sim Unlock Pin.....no chance !

Made a huge mistake left O2 two weeks ago and requested a sim unlock pin so I could use another providers sim.......so far nothing. Many phone calls and online chats have been a complete waste of time appalling service!

VAT invoice

Hi My accountant requested my O2 VAT invoices, but all what I could find in my account it's "this is not a VAT invoice". Where Can I get the VAT invoices?Thank you

O2

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