Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111517 Views
  • 15 replies
  • 5 kudos

Resolved! Another phone

Hi I recently got a pay monthly phone having been on pay and go,my question is can I get another phone on pay monthly for my son who is 15,and pay for it through my bank accountthanks

Anonymous by Not applicable
  • 664 Views
  • 3 replies
  • 0 kudos

Resolved! I've been with O2 pay monthly about 5 years, do I still have to give 30 days notice?

Topic. At the moment my mobile bills are going above £50 a month, even though I'm on a £32 600 minutes and infinite texts tariff, and I only ever use about 100 minutes a month if that! Probably the biggest cost is that I use the 118118 directory serv...

Anonymous by Not applicable
  • 1939 Views
  • 12 replies
  • 0 kudos

Resolved! Lack of response from 02 regarding contract issue

First time I've done this so hopefully I'm on the right board.Last November a phone (and tariff) was ordered fraudulently on my wife's account (linked to mine). Got in touch with 02 and they resolved the issue and reset the tariff. All good so I thou...

Anonymous by Not applicable
  • 802 Views
  • 5 replies
  • 0 kudos

How do I add another device to my account?

Hi I have an o2 paymonthly account for my mobile account. I've recently bought a Samsung Tablet and have an o2 sim in it. I'd like to register the tablet and be able to view the bill online. How do i add it to my account? Ive tried registering it so ...

Anonymous by Not applicable
  • 3422 Views
  • 3 replies
  • 0 kudos

Resolved! Simplicity top-up fail

Hi,I got a new Simplicity sim card last month, topped up £15 and chose a £10.50 package. I topped up again 2 days ago, £15, but the simplicity package isn't working. I am getting charged for all texts. I have rang 4444 and that states I am still on t...

Anonymous by Not applicable
  • 851 Views
  • 5 replies
  • 0 kudos

Resolved! Mobile broadband webmail problem

I recently started using O2 mobile broadband while on our boat, and the connectivity and speed are fine. The problem is when using 123-reg webmail, I get a 'session expiry' message within a few minutes of starting. This happens at home (in London) al...

Anonymous by Not applicable
  • 827 Views
  • 3 replies
  • 0 kudos

Resolved! I'm nt a UK citizen

how can I top up by debit or cridet card while I'm UAE citizen and my Bank account is through Emirates NBD Bank

Anonymous by Not applicable
  • 502 Views
  • 1 replies
  • 0 kudos

Resolved! Awful service - can't top up pay and go - HELP

So I really do hate to have a moan about customer service, but O2 are driving me nuts. I rang last Friday (a week ago) to have 2 old numbers removed from a debit card so I could top up my phone. The advisor said it would take 24 hours. On Sunday it d...

Anonymous by Not applicable
  • 607 Views
  • 2 replies
  • 0 kudos

Resolved! Travelling abroad

I will be travelling to Europe and the USA this year. I have unlimited texts, calls and 1gb of data on my contract and have O2 travel as an add on. I have been advised that calls made and received in Europe cost 0.50p per call with a call time of 60m...

Anonymous by Not applicable
  • 3756 Views
  • 4 replies
  • 0 kudos