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Anonymous
Posts: 0

no service iphone 6 now had 2 sims

are there ever any gurus on the website to help??? now on the second sim in 2 days from you and neither will work just says no service! my iphone 6 is unlocked woreked with multiple other networks! seriously just considering canceling the new contract ive just started

Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: no service iphone 6 now had 2 sims

Have you activated either of the sim cards?
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: no service iphone 6 now had 2 sims

brand new sim only contract. Everything i can fid says it is ready to go outta packet! have searched on here for answes but nothing seems to work
Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: no service iphone 6 now had 2 sims

Where did you get the contract?
If in store, it should be activated there.
If online you would need to call to activate the sim. Any replacement sim sent in the post would also need to be activated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: no service iphone 6 now had 2 sims

Quopted from 02 website :::Pay Monthly customers
If you're new to O2, your sim is ready to use straightaway. Just pop it in your device and you're good to go.

 

do you have the number that needs to be rung?? got this one from online. Spoke to guru yesterday mentioned nothing about activating

 

Anonymous
Posts: 0

Re: no service iphone 6 now had 2 sims

and thank you for your help

 

Level 64: Magistrate
Posts: 12,681
Registered: ‎31-03-2010

Re: no service iphone 6 now had 2 sims

@Anonymous Have you checked to see if there is an outage in your area? http://status.o2.co.uk/

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: no service iphone 6 now had 2 sims

yes checked several times throughout yesterday and today thanks though

 

Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: no service iphone 6 now had 2 sims

http://www.o2.co.uk/contactus Landline number on link.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: no service iphone 6 now had 2 sims

cheers will get the missis to call them when shes home as the account is in her name and i have no phoine as of joining 02 lol