no data

[a4dof]

please help, i am unable to even open a web page, its been the same on 4g now for 6 weeks my wife and daughter are on the same network and can be sitting next to me with no issues, i have a 13 pro max 

[jonsie]

Try changing the APN to mobile.o2.co.uk

[Bambino]

@a4dof As well as the suggestion above from @jonsie, you might want to try a new sim. If you have an O2 store nearby you can call in and they will do a swap for you. Be sure to bring identification with you.

You can also contact customer service who will send you a new sim which you can swap yourself: SIM Swap: a mini guide (incl eSim) - O2 Community

You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[Breanna]

Hi @a4dof did changing the APN work?