no 4g

[John3782]

this morning i had a msg on my iphone saying o2 have disabled 4g on your device, now i cant make calls, receive calls or use apps or browse the net without wifi. my wife has the same phone with the same contract with o2 and hers is working fine...how can i solve this

[MI5]

@John3782 

This can happen with a network issue O2 Service Status

Reboot your phone and check it again.

[jonsie]

The message usually means that O2 are doing work on the mast serving your phone

It's very possible that your wife's phone is connecting to a different mast

Check status here

https://status.o2.co.uk/

[John3782]

thanks for the reply guys, restarting my phone didnt work and according to the link supplied above when i enter my postcode everything is working in my area

[John3782]

thanks guys but a restart didnt work and there are no issues in my area

[Cleoriff]

@John3782 

Check this guide to see if anything else helps Guide: How can I sort out my network issues? 

[MI5]

I'll ask @O2Lisa to help in the morning.

[O2Lisa]

Morning @MI5 thanks for the tag 

Sorry for the late reply, had some last minute days off sorry.

@John3782 I'll message you privately and get this looked in to for you 

[MI5]

Thanks @O2Lisa and welcome back