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new sim
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on 28-05-2020 12:42
Hi I have just signed up for a sim only contract and want to swap simstext 02 to do this had text back saying it was completed and this could take up to 24 hours 42 hours later and I am still waiting is this normal
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on 28-05-2020 12:50
Hi @Daveh1951
Swaps are taking longer than normal so keep rebooting your phone.
If you need to contact O2 then all numbers are in this guide Guide: Coronavirus Community Help and Support
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on 02-06-2020 14:30
Hi @Daveh1951 , just wanted to check if your SIM swap ended up completing in the end? Let us know if you need any additional help.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?