new sim

[Daveh1951]

Hi I have just signed up for a sim only contract and want to swap simstext 02 to do this had text back saying it was completed and this could take up to 24 hours 42 hours later and I am still waiting is this normal

[Cleoriff]

Hi @Daveh1951 

Swaps are taking longer than normal so keep rebooting your phone.

If you need to contact O2 then all numbers are in this guide Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Daveh1951 , just wanted to check if your SIM swap ended up completing in the end? Let us know if you need any additional help.