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Level 1: Joiner
Posts: 1
Registered: ‎16-04-2020


Hi, I was wondering if anybody would be able to help me, When I bought my new phone with O2 I had to put in a deposit of around £270 due to my credit score being low, this was the first phone I have ever bought on contract, I was told when making this deposit I would be paid back in full if I was successful in paying my first 3 months of my contract. I have been paying my contract successfully each month since December and haven’t heard or had my money back since. I haven’t been able to contact anyone at O2 either due to the lockdown. If anybody could give me some advice that would be great thanks.
Posts: 86,453
Topics: 729
Registered: ‎14-01-2013

Re: Deposit

Hi @Owen1 

Contact O2. The deposit should have been refunded on your 4th bill.

All numbers to call are in this guide Guide: Coronavirus Community Help and Support 

The number ending 4005 is the best one to try.

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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: Deposit

Hi there @Owen1 , did you manage to get your refund sorted after you last posted?

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