new custom

[Anonymous]

Hi,

Today i was absolutely amazed by o2, and to date i have been their biggerst fan, customer service second to none, however.

I phoned them today explaining that my wifes contract on 3 had run its course, and asked as i am a business customer with unlimited minuets tarrif that i only scratch the surface with, unlimited text that i may use 30 a month, and a teeny bitsy 3GB data that i never have enough of.

I went on to explain that should she stay with 3,(or for that matter someone just walk in of the street) for £15 she could get 2,000 mins any network, unlimited text, and truly (well almost 1,000GB)data,  but i said if you can attatch her to my account to share what i have we can give you our £15 and all we want is some extra data, the answer was a resounding "no we cannot do that", ok fair enough what can you do to attract my wife and her £15 a month, oh well sir, we can offer for £16.25,  600 minuets, unlimited text, 1GB data, and i am amazed, simply because i cannot understand how 2 companies in the same field can be so far apart in what they are offering the public for their money, and how easily/readily o2 were prepared to let a customer go to a competitor.

i would love some feedback on this especially as i am still a o2 customer and just cant see the business plan going forward.

[MI5]

It's a free country and we are able to choose from all the networks that give is the best coverage and best deals that suit our needs. If all were the same there would be no competition....
Remember also that Three only have half the customers that O2 have so attempt to entice customers with cheap deals....

[Anonymous]

Hi m15,

Yes your right we can choose who we give our money to, the problem i have, is i am with a company who far too easily let a customer slip through their fingers to go to a competitor, and they did not even attempt to entice, match,tempt, and if you read my post carefully you will see that even though i knew the 3 deal was far far better, i still  wanted my wife to come to o2 for extra data we were prepared to pay for.

no matter how you dress it up, you cannot let business like that slip through your fingers, and you cant defend that.

regards martin

[Bambino]

Seems to me that from the way you have described your situation, you should be moving your business contract to Three, rather than the other way around, if it's the data aspect you're really interested in. 

[Anonymous]

Hi Bambino.

Yes your absolutely right, the problem is "contract", unlike a professional footballer we have to see ours through,lol.

But yes most likely next may we will, though lord only knows what will be available by then.

Regards

Martin

[Bambino]

When your contract eventually runs its course you should take a look at GiffGaff or Tesco Mobile, if you're happy with the O2 network, as they both also run on O2. Apart from cost, coverage should be your prime concern. You may get a better deal elsewhere, but if your coverage isn't any good it's a false economy.

[Anonymous]

Hi Bambino.

the prime instigator of all this, is the fact that i am a lorry driver and work away from home all week, Hence requiring the mass of data, but o2 now appear to have really reigned in the ammount of data you can buy, and for their large amounts its so expensive, thats why the three tarrif is a no brainer, though my aleigance was to o2 origionally as i offered them my wifes business for extra data and they turned it away. 

[MI5 · Accepted solution]

At the moment O2 (and any of the others) don't offer bespoke tariff's. You were asking for something that doesn't exist. You won't be able to share your allowances on Three either. The only network that offers shared tariff's at the moment are EE and even then, the best you can get (for 2 phones) is to share 5Gb of data.

[Anonymous]

thanks guys. not totally happy but feel better, its good knowing you guys are here, keep it up.martin

[MI5]

We can't influence O2's decisions but we can at least try and point you in the right direction for something that meets your needs..... 😞