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bob582 · ‎18-03-2020

I recieved a text message on my mobile to say that 02 is having problems processing my latest bill and I am asked to update my payment Info or a fee may be added. Is this text a scam?.

the contact address given is [Removed] is this address genuine or not.

MI5 · ‎18-03-2020

@bob582

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-03-2020

@bob582

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-03-2020

Yes it's a well reported scam doing the rounds. Forward the text to the O2 fraud team on 7726 and then delete the text and block the number. Don't click on the link.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Sara1 · ‎31-03-2020

Iv had the exact same txt so I take it it's a scam

jonsie · ‎31-03-2020

@Sara1 wrote:
Iv had the exact same txt so I take it it's a scam

yES, SAME ADVICE @Sara1

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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