mobile data

[Anonymous]

Hi there my mobile data allowance keeps getting taken even when I'm using wifi at home.
Can you please let me know if any of you are having the same problem as me thanks Glenda

[Anonymous]

No.it's not on I've just checked that

[MI5]

OK, so as long as you turn off mobile data from your pull down menu when you enable WiFi you're all set up OK.
No data will be used when connected to WiFi at all.

[Bambino · Accepted solution]

It's probably a good idea to just get in the habit of switching off Mobile Data when you don't need it. No sense in wasting what you've paid for and having to fill O2's coffers to top up, should you run out of data before your monthly allowance refreshes and you find need more.

[Anonymous]

Well it has not happened again yet too day.But if it does I will let you know as soon as possible if it happens again.

[Anonymous]

I always do this suggestion by Bambino but do remember to turn it back on when you leave wifi cover.

[Anonymous]

Can I just confirm if it happens again will it be down too 02?

[MI5]

With data off you can't use it.
How are you recording data usage?

[jonsie]

Thankfully I don't have this problem to worry about but it is a good habit to get into and only takes a nano second from the pull-down screen.

[Anonymous]

Yes ring O2 and they will look at your account and if upheld will return the used data.

[jonsie]

If it happens again it will be down to the phone settings and not O2.