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Anonymous
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mobile data

Hi there my mobile data allowance keeps getting taken even when I'm using wifi at home.
Can you please let me know if any of you are having the same problem as me thanks Glenda
Posts: 115,406
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Registered: ‎04-04-2012

Re: mobile data

Make sure you turn off mobile data when connected to wifi because if your wifi doesn't stay connected always the phone will revert to mobile data.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,859
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Registered: ‎04-01-2009

Re: mobile data

Dependant on your type of phone, if you go into advanced wifi settings you can set wifi to never sleep.

Posts: 115,406
Topics: 571
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Registered: ‎04-04-2012

Re: mobile data


@jonsie wrote:

Dependant on your type of phone, if you go into advanced wifi settings you can set wifi to never sleep.


If you have an iPhone, this option isn't available unless you keep it on charge all the time, so definately turn off mobile data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 16,810
Registered: ‎31-03-2010

Re: mobile data

If you don't turn your Mobile Data off your phone will go to it if you aren't in range of your home WiFi signal. If you only have a small amount of data on your tariff, it's always best to keep it switched off until you need it. You can find an on/off box to tick for Mobile Data in your Settings.

I DO NOT WORK FOR O2



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Posts: 83,859
Topics: 578
Solutions: 4,212
Registered: ‎04-01-2009

Re: mobile data

Yes I did state dependent on type of phone. iPhones are the main exception so yes, switch off mobile data at home to prevent charges.

Anonymous
Posts: 0

Re: mobile data

If you feel data has been taken incorrectly then ring Customer Services and they'll check for you.

http://www.o2.co.uk/contactus
Anonymous
Posts: 0

Re: mobile data

My mobile data is off at all times when using wifi that's what I don't understand.
Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: mobile data

What phone are you using as it's possible that wifi is disconnecting when you lock the screen, as we've mentioned above....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: mobile data

If your sure you've turned mobile data off in your phones settings then speak to customer service. Smiley Happy