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missing headphones

alistair5
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received my upgrade but no headphones sent as clearly shown on profile and upgrades

 

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gmarkj
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If this was from a Samsung promotion then you would need to claim them @alistair5 

Can you confirm the phone you brought so we can double check?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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@alistair5 

Get Galaxy Buds2 Pro for just £1. Worth £219. Ends 4 Oct.
Buy a Samsung Galaxy S23 Ultra 512GB or Samsung Galaxy S23 256GB ("Qualifying Purchase") direct from O2 between 31 August 2023 until 4 October 2023 and claim one pair of Galaxy Buds2 Pro Graphite for £1. Galaxy Buds2 Pro Graphite value worth £219. Galaxy Buds2 Pro Graphite value based on price of Galaxy Buds2 Pro Graphite on the Samsung.com/UK website and correct as of 14 August 2023. Customers who purchase the Samsung Galaxy S23 Ultra 512GB or Samsung Galaxy S23 256GB will receive an SMS containing a unique voucher code with a value of £218 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro to your basket on the O2 website by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro Graphite. Voucher code expires on 29 November 2023. Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the offer, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Galaxy Buds2 Pro Graphite as a bundle. If you return the Qualifying Purchase without the Galaxy Buds2 Pro Graphite, you will be charged the standard retail price for the Galaxy Buds2 Pro. 18+Terms apply, see o2.co.uk/terms.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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alistair5
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STILL NO TEXT AND VOUCHER ENDS IN 9 DAYS 

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pgn
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Contact info here, @alistair5 - Guide: Gift with Purchase  - several offers listed. Good luck.

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alistair5
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S23 512GB PLUS 

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alistair5
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BOUGHT 

Your purchase

ORDER NUMBEROrder #NC20599475
YOUR DEVICE
Samsung Galaxy S23 Ultra 512GB
TOTAL CREDIT
£1,270.94
£
1,270
.94
DEVICE PLAN START DATE26 Sep 2023
Message 7 of 10
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alistair5
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WHO SENDS YOU THE TEXT THO O2 OR SAMSUNG ?

 

Message 8 of 10
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MI5
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O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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@alistair5 

 

If you bought your new device on 26 September 2023 and have still not received your code, I suggest that you consider making a formal complaint :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

 

Please see "Resolver" in the first link. They have a reputation for facilitating satisfactory outcomes. 

Message 10 of 10
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