migrating my family sim on virgin to o2

[APS]

Hi,

I'm trying to migrate my family pay monthly SIM cards from Virgin to O2 ,

the ist o2 sim was upgraded when they upgraded my virgin braodband.

I had 3 family sim and manged to change to 2 to o2 sim.

When i went to pourchase another thrrough special o2 deal which was 20gb for £8

its came up with error  now am unable to order more as I have exceeded the number of credit checks which will have a negative impact on my credit score.  Seriously.  Why make it so hard to do something yourself online 

had spoken to customer service and i was basically transfered from advisor to other and all gave me this answer that you have fialed on your credit score and exceeded the sims .Really! Does O2 not believe promoting their business

[Cleoriff]

Hi @APS 

You really need to wait another month before trying again. Further tries will negatively impact your credit score.  I will ask @O2Lisa to help you tomorrow morning. She is on at 8am and will send you a private message

Best of luck.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff.

@APS I'll message you privately so we can discuss this further.