Still No double data volt bolt on

[Hagus72]

Hi

Any ideas why my double data volt bolt on has still not come through? Still only got 5gb after 2 refreshes now. Also I have looked in my volt bolt ons and it is not in there. This was purchased through Virgin if that makes any difference 

[Cleoriff]

Deleted by me.

[pgn]

You need to take a look, if you haven't already, at this thread, @Hagus72 - Introducing Volt – the new supercharged service from Virgin Media O2 

The Volt offering should be visible in your MyO2 to sign up for as a "I am both a VM and an O2 customer" option - need to scroll down in your MyO2 to see it. Good luck!

[Hagus72]

hi @Cleoriff 

I need to request it? If so where from?

This is what i see at the moment

[Hagus72]

hi @pgn 

this is what i get when i scroll down?

[Cleoriff]

@Hagus72 

Apologies, I posted that response from one which was months old. It's no longer relevant so I shall be deleting my post. Take note of @pgn's response please.

[Hagus72]

hi @Cleoriff @pgn 

This part is not visible in my "My o2". I have gone to My o2 via the PC now instead of the Android App

[pgn]

Any different on PC, @Hagus72?

The error you are seeing is known to be misleading - as you will have seen in the Volt thread I shared earlier.

So long as account name and address details match in O2 and VM accounts, one should follow from the other. There was a gap of 14 days for my O2 Volt from requesting the offer, and about that time again for VM to follow, with my Volt registration coming from the single request I made using the MyO2 link.

[Hagus72]

Hi @pgn 

I am using the PC now and no different. The screen shots were from the PC. When i go into Myo2 i dont see a link to request it?

I am lost as to what to do next?

It says i have volt bolt ons already since 31st of Jan

[madasaf1sh · Accepted solution]

That indicates it is active. 

I would make contact with Customer Service 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 202 from an o2 phone or 0344 809 0202