I called earlier about additional charges on my bill this month. It seems that extra data bought the previous month did not appear until this month which finally explains that, random billing doesn't help....
However, last month, - ‘Loyalty discount Minus £2.50, This month, - Loyalty discount, £1.61, which was Added to the bill, so not a discount, an extra random charge? What’s going on? a) why the reduction, as I have loyally allowed the account to go beyond contract? b) why would they add this, if it’s a loyalty discount? This is now a ‘loyalty penalty’. The amount is again listed on the basic online version of the bill as “monthly extras” ?
