about om my account

[Anonymous]

I don't understand this one bit,on my account it says upgrade now to get shiney phone but when u try you get rejected,can someone help with this ,when press upgrade it just says sim only plan what is the point of upgrading sim card

[MI5 · Accepted solution]

Upgrades depend on eligibility and how long you've had your current plan etc.
Give CS a call and they can help you see what's available to you http://www.o2.co.uk/contactus

[jonsie]

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@Anonymous wrote:
I don't understand this one bit,on my account it says upgrade now to get shiney phone but when u try you get rejected,can someone help with this ,when press upgrade it just says sim only plan what is the point of upgrading sim card

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It seems O2 want to keep you but aren't giving you the option of a new phone. To be honest you are better calling 202 and see what they can offer you.

[Anonymous]

Or go in store which is a lot easier 

[Anonymous]

Everyone everything is fine I spoke to o2🙂 thank god,

[Anonymous]

After me worrying and things were sorted about my sim card was worried but now I'm good ,o2 pay monthly is good I hate pay as you go prefer contract.

[Anonymous]

I spoke to somebody about it and they said can upgrade to new phone after 6months

[jonsie]

Glad they sorted it for you and that you can upgrade to a new phone after 6 months.

[jonsie]

Good news, always better to call customer service.:smileyhappy:

[MI5]

Glad my advice to call CS was correct solution for you.