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leave O2 but help page sends you to the same page creating a circle of death

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speedomes
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on ‎15-04-2020 10:23

on ‎15-04-2020 10:23

I want to cancel a number I have had for years and we which dont use anymore. We dont even know where the phone. We pay via Monthly direct debit. When you visit the help page it directs you to a another page where i found the link I need, https://www.o2.co.uk/help/account-and-billing/leaving-o2

 

Clicking this link takes you back to the help page that you originally found. It's enough to drive you round the bend. 

Is there an customer services email where I can send an email from the registered email address of this number with a 30 day notice to cancel the contarct?

It has been out of contract for the last 4 years and never used.

Thanks.

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MI5
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on ‎15-04-2020 10:24

on ‎15-04-2020 10:24

@speedomes 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎15-04-2020 10:24

on ‎15-04-2020 10:24

@speedomes 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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speedomes
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on ‎16-04-2020 10:17

on ‎16-04-2020 10:17

Many thanks
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MI5
Level 94: Supreme
In response to speedomes
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on ‎16-04-2020 10:40

on ‎16-04-2020 10:40

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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