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late payment of my bill

Yateley24
Level 1: Joiner
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‎07-09-2023 17:26

‎07-09-2023 17:26

I have an overdue bill payment, that I have not yet been able to pay due to the fact that I have not been able to work due to a positive covid test. My phone has now been cut off because of this. I fully intend on paying my bill in full on Friday 15/09/2023 as I will have returned to work prior to this date.

Am I able to get my phone switched back on in the mean time please? 

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MI5
Level 94: Supreme
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‎07-09-2023 17:32

‎07-09-2023 17:32

@Yateley24 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype if you have no other phone Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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