late payment of bill

[smudge12]

My bill is due in 31st march but cant make my payment until 3rd Aprl the diret debit is  due on 31st but my salary  wont be pain into my account until 3rd april

if the direct debit  fails on the 31st will they try to take  payment againacouple days  later ? 

[smudge12]

im worried i loose all my contract

[MI5]

@smudge12 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jonsie]

They won't try to take payment again. You need to make a manual payment and your phone may possibly still be restricted even after speaking with the team as the system will automatically see no payment has been received. No one is able to override this but if it happenscontact them again and they will reconnect

Let us know how it goes.