Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

late payment of bill

My bill is due in 31st march but cant make my payment until 3rd Aprl the diret debit is  due on 31st but my salary  wont be pain into my account until 3rd april

if the direct debit  fails on the 31st will they try to take  payment againacouple days  later ? 

Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

Re: late payment of bill

im worried i loose all my contract
Posts: 115,873
Topics: 571
Solutions: 15,927
Registered: ‎04-04-2012

Re: late payment of bill


You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,088
Topics: 580
Solutions: 4,255
Registered: ‎04-01-2009

Re: late payment of bill

They won't try to take payment again. You need to make a manual payment and your phone may possibly still be restricted even after speaking with the team as the system will automatically see no payment has been received. No one is able to override this but if it happenscontact them again and they will reconnect

Let us know how it goes.