last payment

Anonymous · ‎06-03-2017

I cancelled my contracts and received a PAC number on 17/02/17 however I have just paid two direct cebits today - my monthly tariff runs from 19th of the month and I had no cancellation fees to pay as I had been with O2 for a long time - please can you tell me why I have paid two further amounts in March?

Thank you

Julie O'Dowd

chrisymon · ‎06-03-2017

Its in monthly advance of your arrears

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

MI5 · ‎06-03-2017

Have you actually used your PAC and ported your number?
Check in your MyO2 if the account shows as disconnected, if not, it may not have been cancelled.
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-03-2017

@AnonymousYour last payment will always be 30 days after you give notice. This is the reason we tell people not to cancel direct debits until your account shows a zero balance https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

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