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just topped up and 02 swallowed my £`10 credit!?!

Anonymous
Not applicable

on ‎15-09-2014 18:04

on ‎15-09-2014 18:04

Hi,

 

I topped up today by 10pound and had £9 when calling 02 services about my current tarrif, the representive gave me an offer of £1 for 1MB of data and now when I check my balance I have zero credit which I need ASAP today in order to make calls out of my tarrif bundle. Can you advise why this is happened? The representive listed options for me to retreive data and now I have no credit left?!!! Very fustrated

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MI5
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on ‎15-09-2014 18:10

on ‎15-09-2014 18:10

We can't say but it sounds like something has gone wrong.
You will have to contact CS again either by phone or live chat http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎15-09-2014 18:10

on ‎15-09-2014 18:10

Hi

If your on a big bungle tariff ring customer service on 4445 and they will help.
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Bambino
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‎15-09-2014 18:18 - edited ‎15-09-2014 18:21

‎15-09-2014 18:18 - edited ‎15-09-2014 18:21

@Anonymous wrote:
Hi

If your on a big bungle tariff ring customer service on 4445 and they will help.

Yeah. Big bungle sounds about right.

 

£1 for 1MB? That can't be right either.

I DO NOT WORK FOR O2



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jonsie
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on ‎15-09-2014 18:19

on ‎15-09-2014 18:19

@Anonymous wrote:
Hi

If your on a big bungle tariff ring customer service on 4445 and they will help.

Some sort of bungle I think wink

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
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In response to jonsie

‎15-09-2014 18:23 - edited ‎15-09-2014 18:29

‎15-09-2014 18:23 - edited ‎15-09-2014 18:29

In my experience as a Payg Customer they have re credited my account with enough funds to allow the anniversary date of my Big BUNDLE if it's an error.

This looks like perhaps Web Daily has hit.
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Anonymous
Not applicable
In response to MI5

on ‎15-09-2014 18:34

on ‎15-09-2014 18:34

I have NO CREDIT to call as you have taken it all so what option do I have??? 

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Anonymous
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‎15-09-2014 18:35 - edited ‎15-09-2014 18:37

‎15-09-2014 18:35 - edited ‎15-09-2014 18:37

Hi

We are ALL customers here like you.

As said use online Live Chat.

http://www.o2.co.uk/contactus


Or a landline.0344 8090222

Or someone you know on O2 and use their phone.
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Anonymous
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In response to Anonymous

on ‎15-09-2014 18:38

on ‎15-09-2014 18:38

ooh i  see. thanks a mil

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Anonymous
Not applicable
In response to Anonymous

on ‎15-09-2014 18:41

on ‎15-09-2014 18:41

slight_smile

Let us know how you get on.
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