Solved: is there an email address to send enquiry to about...

Anonymous · ‎24-11-2015

Hi,

I used to be with o2, then transferred number out and then got a new phone and transferred number back in. I got my new log in details and everything seemed ok, but when I logged into my o2 app it couldnt give me any information re data or allowances. So i logged in online and it won't accept my new username(email address) or let me update my contact phone number (too many instances of this number being used)

Also I can't log into o2 priority as it says my number is not an 02 number.

My number changed over yesterday and spoke to web chat at that point and they said wait 24 hours.

Waited 24 hours and still no joy, didn't realise about the username and phone number issue until just now but web chat just were not understanding me and i'm pretty peeved with trying to get them to understand without feeling like i'm being fobbed off.

Any help out there? i tried calling but none of the options offered seemed valid

adamtemp64 · ‎24-11-2015

No email address anymore just live chat, telephone available as per contact us on every page

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎24-11-2015

No email address anymore just live chat, telephone available as per contact us on every page

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎24-11-2015

thanks, disappointed but guess i'll just need to persist with web chat

Bambino · ‎24-11-2015

You'd be better off if you spoke to someone in customer service rather than trying to sort this via Live Chat.

I DO NOT WORK FOR O2

MI5 · ‎24-11-2015

Call 202. Option 2 then 0

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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