Solved: Re: iphone 12 SIM

LMU · ‎14-10-2020

Hi Do I need to get a new SIm for the iPhone 12?

It takes Nano and E sim (dual)

I have Iphone 8 with O2 nano sim in it

Louise

MI5 · ‎14-10-2020

@LMU

If you are in a 5g area and wish to use 5g, yes, you will need a new sim.

If you are only able to get 4g, just use your old sim from iPhone 8.

Anyy o2 store will swap your sim for free if needed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-10-2020

@LMU

If you are in a 5g area and wish to use 5g, yes, you will need a new sim.

If you are only able to get 4g, just use your old sim from iPhone 8.

Anyy o2 store will swap your sim for free if needed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎14-10-2020

You only need a new sim if you want to use 5G.
You can either order this via customer services or in store.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

LMU · ‎14-10-2020

THanks for the swift reply guys, got a new sim ordered

MI5 · ‎14-10-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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