international bolt on charging landline calls

[Anonymous]

Hi all,
I'd like to understand why I am charged for international calls on landline where I have the option international favourites with 3000min on landline included....
Thx

[Anonymous]

What does it say in your myo2 ?

Edit Bolt on link https://www.o2.co.uk/shop/international/calling-international-numbers

If your sure then phone O2 customer services and challenge the charges.

202 contract.
4445 payg

[MI5]

Only customer services can answer that for you I'm afraid as we don't have account access here..... 😞

[jonsie]

Which country are you calling?

[Anonymous]

Thx for thé answers. I call France but i think i see the mistake here...
If I'm not wrong, I only received free calls to 3 favourites numbers, up to 300min if they are mobile, up to 3000min to landlines ..
My first understanding was that it was 3000min to any landlines and 300min to favourites mobiles ...
The thing is I have multiple landlines to call, more than 3 or 5... Too bad. I gonna use another solution then. Google hangout or Skype or Tango.
Thx for your help

[Anonymous]

No worries.

At least you have further understanding of what that bolt on achieves.

"For £10 a month, you get 3000 minutes of landline calls and 100 minutes of mobile calls to 3 international numbers*
For £20 a month, you get 3000 minutes of landline calls and 200 minutes of mobile calls to 5 international numbers*"

[MI5]

VOIP calls over a data network (preferably WiFi) are a very sensible alternative if at all possible.....

[jonsie]

Have you registered your three favourite numbers?

[Anonymous]

Yes my 3 numbers are registered but I need to call more than 3 or 5.
I use Skype but for unknown reason, most of the calls I try from my mobile using Skype to call mobile don't work (I have credit obviously), meaning it rings but when I check with my friends they say they don't receive any incoming calls..
I gonna try Viber as long as O2 doesn't propose competitive call rates

[Anonymous]

I notice Skype is being retracted for certain firmwares on android , iOS and windows.

http://community.o2.co.uk/t5/Off-topic/News-MS-withdraw-Skype-app-for-Android-2-2-or-lower/m-p/71607...