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brit1
Level 1: Joiner
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I have broken my phone. I am on a contract and I have the phone insured. Does this phone stay insured once I upgrade ? I want to upgrade can I upgrade to a new phone and then send my current phone for repair using the insurance with that phone or do I need to have this repaired before taking out a new contract for a new phone.

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MI5
Level 94: Supreme
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@brit1 

If you want to trade in your current phone, you need to get it repaired first.

If you just want to sell it on after, you can upgrade now and sort the phone out later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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