Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overdue bill

Hi, o2 has disconnected my phone due to an overdue bill. This has happened due to my employer changing my pay date for my salary. Can o2 reconnect my phone until I get paid ?

Network issues

I have been having issues with this network for the past few weeks. It seems to come and go in regards to making and receiving calls I downloaded the app as instructed and registered for updates as it said there was an issue with a mast in my area an...

Change of payment date

Hi team, can you help in changing my monthly payment date to the first of the month?

My 02

Hello. I have a contract with yourselves - have done for months now however I can’t access my phone contract with you via my o2 app. It’s stating it’s not available to me on the app. And via the weblink it doesn’t show my phone contract - can you ass...

Resolved! switching my o2 number to a ee sim card

is it possible to keep my o2 number if i use a ee sim card

Account query

Hi 02. My account was closed 2 weeks ago. My son got an upgrade, paid the balance, took an account out in his name and requested this number was transferred to his new account abd new phone. We were assured this was easy. After 4 long calls later thi...

Just changed from VM to O2, visual voicemail isn't working

Will I have to activate visual voicemail on an iPhone after changing from Virgin mobile to O2? Also iMessage isn't verifying the number in Messages? Thanks in advance

Resolved! Proof of Purchase

I had an iPhone 11 Pro Max on the 29th April 2020, how do I get proof of this? Along with the IMEI number.

Resolved! Ear buds for £1

Hi, I done an upgrade just over a month ago and it said after 28 days I'd get a text with a link to claim the galaxy ear buds for £1 as part of the deal for purchasing the new S23 Ultra but with I haven't received anything. Thanks

Resolved! feeling harassed by o2

I had a call from someone claiming to be from o2 on 02922646382. They wanted to give me a discount for poor service and a free tablet? They would not take no for answer and forced me to hang up.

O2

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