Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cost of calls in United Arab Emirates

What’s best way to reduce cost of calls in United Arab Emirates?

Change a Sim Card Package

Is there a Sim card which includes Unlimited Talk Time, Text and Data for £20.00 a month?

Resolved! Terminate contract from abroad

I’ve now retired permanently to Ireland and wish to terminate my monthly contract . How can I do this please?

Resolved! Unblocking an IPhone 8. Moving to EE from o2

O2 won’t unblock my O2 registered iphone8. I’ve been with o2 for two years with the same phone and number. I want to move to EE but o2 refuse to unblock my phone. They say that only the original owner can do this by contacting them. My daughter is th...

Query

Hi there, I have requested to change to another providers sim using the same number given to me by O2 as its a cheaper option but I still have a device plan running until 2nd March 2026. Would I be charged for doing so and how much would it be if yes...

Resolved! Pay off my phones

I bought 2 new phones with new numbers on for Christmas. We put the existing sims into the phones to keep existing numbers so now I need to pay off the old devices and cancel the new numbers

Massively let down by O2 on new phone.

Hi Massively let down by O2 on New handset deal. Promised discount that was not available after the contract done. Phone now sent back and received by whoever. how soon can I set up a sim only contract?

Tablet a9

Hi I ordered a tablet a9 on monthly contract still haven't heard anything to collect from store

02 direct debit email

Received an email today saying there was a problem taking payment and direct debit cancelled and to set up a new direct debit in my02. I had an email in December saying 02 were cancelling direct debit (something to do with airtime etc) and starting a...

SIM only

I have completed my contract and want to buy a SIM only contract but keep my phone number. Do I buy the SIM only deal first and then cancel my existing contract?

O2

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