Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade issue

I am unable to complete my upgrade online at the final step as my basket either empty's itself or it loops me back a step. Also been to the o2 store four times already and they keep getting An Unexpected Error has occurred. Anyone had the same proble...

Resolved! O2 Switch Up Return Address For Old Phone

Hey everyone, Just wondering if anyone can advise what address I need to post the old phone back to? For info, I did an online Switch Up with Click and Collect at my local store. Got my new phone all set up then went back to the store to ask about re...

Sim hasn’t arrived and can’t log in

So my original contract was taken out when I was a minor, and now that I’m an adult I have taken out my own contract under my name (took well over an hour on the phone to achieve that). Only problem is, a week later, the new sim they promised would a...

Does o2 care about complaints?being ignored

Hi Everyone,been having a few issues with o2 customer services trying to sort something and they kept sending me in circles,putting me on hold.then telling me I’m in contract and I can’t do anything.Im not in contract,I can upgrade and I’m eligible t...

Resolved! MyO2 and account issues

Since about Monday I've been upable to login to the MyO2 app as it just says I'm new to O2 and it will be available within 48 hours, I'm not but I waited the 48 hours anyway and still nothing.My services don't appear when I login to the O2 app at all...