Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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I appear to be paying a phone bill that is not linked to my number

Resolved! How do I transfer my existing O2 number to a new O2 account?

Hi there! I am currently a member of O2 under an account created in my dad's name and under his contact details. Now that I have my own income, I want to create a new account and move to a new contract but keep my existing number However, I'm having ...

Resolved! Number Transfer from O2 PAYG to a new O2 Pay Monthly sim NOT Worked

I requested a transfer for my number to go from O2 PAYG to a new O2 Pay Monthly sim. The PAYG sim has lost service but the temporary sim still doesn't have my original number on it (it's still the temporary number). It's been more than 24 hours since...

changing device and ordering esims for it

I have bought an unlocked Galaxy Note20 Ultra 5G double esims(virtual) not from O2. Having trouble changing device in myO2 as well as contacting O2 to order esims and configuring up new phone...thanks

Data in USA - does it work now?

Hello I was wondering if anyone had used their o2 phone in the USA recently? I was last there around 2 years ago and did not have much of a signal at all for using data. I got charged £6 per day for trying (which was refunded when I complained). The ...

Help! Has O2 lost my mobile number?

Hi all, I am moving to O2 and ordered a sim car last week. I requested a PAC code from my old provider. I called O2 support on Tuesday and asked to port my number from my old provider to O2.My number has now been disconnected from my old provider, ho...

Resolved! VAT Breakdown

Hi I need VAT breakdown for my bills please

Resolved! Plan.com

I've been approached by Plan.com asking if I want to change my tariff and offering me a cheaper deal. Is this how O2 operates these days, have they outsourced billing and tariffs to Plan.com - I am a bit nervous about giving them my bank details.

Resolved! Need help how do I get a replacement SIM card?

can anyone help how and where do I go or can they post a link so I can click it to get help to get a new SIM card as mines has been lost thank you

Resolved! Cancelled monthly contract sim the day it arrived but still charged

I cancelled a monthly contract sim on the day it arrived. I purchased online through the o2 website. I haven’t opened it or used it but a month later the direct debit of just over £30 was taken out though the monthly contract was £21. I cancelled und...

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