Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Holding funds -upgrade issues

Hi All,At the end of my wits with O2 at the minute. I have been trying to upgrade my phone for a week and every time I get to the upfront payments page to enter the card details, it goes through the payments process and then takes me back to the paym...

Resolved! Current contract

I have had two phone calls in the last week - latest today, from someone claiming to be from O2 telling me my contract has expired and I will now move to a variable tariff unless i sign up to something different this person(s) was offering. Am I corr...

Can't port an O2 number to a new O2 contract

Hi all I happily had 3 mobile numbers on Virgin Media, along with pretty much everything else, that have now all been ported to O2 (on 2 separate O2 accounts but that is another story). I just found a great deal with O2 and wanted to move one of my c...

Resolved! Services

I paid my bill on Friday and now my services have been restricted

Resolved! No service after porting number from Vodafone

I ported my old number from Vodafone a couple of days ago. The old number now shows on MyO2 so the port was at least partly successful. However the network is now "temporarily unavailable" for calls and SMS and has been that way permanently since the...

Resolved! fraud team

not too sure whats happening. Emailed fraud team about 5 times, no response. Contact centre says cant tell me anything, please email the fraud team. I have upgraded from a sim only to a phone. The phone has come, I am currently using it with another ...

Resolved! Travel to Turkey

Hi, I’m reading conflicting information of “it’s included” “it’s £6 a day” and “it’s £3 a day”. can someone please help me?is travel to Turkey included with O2? I have O2 travel, O2 travel inclusive bolt on and volt.

Anyone has solved problems from O2 fraud and scams??

Hi, Everyone I am a victim of O2 scam, and had reported to O2 202 and official number immediately but they repeated me to wait 5 working days.Already 5 days passed, and they do not take any actions. I got lots of scam evidences but O2 still do NOT ta...

Resolved! Charged 13 times for 1 MMS

I sent a text with a single photo attached. My bill shows 13 charges of 65p. Why not just 1 charge?

Resolved! My current plan expires on 21 July

My current plan expires on 21 July. I want a similar plan but don't need the 12GB of data that I currently have. My neighbour who is with O2 on my recommendation has 5GB of data and is only paying £12.39 inc. VAT while I'm currently paying £18.33 for...

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