Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Ipad Air 2020

I ordered an Ipad Air Rose gold 64g to pay monthly. Everything going through checkout went smoothly. i then get an email half an hour later saying the item out of stock. how long will i have to wait for it to be retocked? I ordered and paid an upfron...


Hi there about a week ago my Phone stoped working I been to a O2 store to find out why my monthly pay is right its been out of my ACC and i do t have any fees to pay, The Phone doesn't READ any SIM CARDS and it says MOBILE NETWORK is not working.. Pl...

Ricardo12 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Can I set up a payment plan for unpaid bill's?

Having a tough time with money and I'm paying for two sim contracts, I'm wondering if there is a way to pay the current debt in installments, and if so how can I do this? Many thanks.

Stone by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Account shut off after payment arrangement

New jobI recently started a new job and because I've had to pay out for uni from and stuff I was tight on money. I called the payment team to make sure that I could explain myself and come to some sort of agreement. It was arranged for me to have my ...

Fspixer93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay bill

Hi I would like to pay my bill from my savers account because if I but money in my accual account it will be took so is there any way you can do this if I have set up a direct debit from my savings to you.

Cj94 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Rip off charges

How has my son's phone got two £30 charges from Sony when the contract was set up it had payment limits, also why is it impossible to contact o2?

77PJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data allowance

Paying £9.60 per MTH , only getting 2G data.My friend is with Tesco O2 and getting 8G for £10.00

JenaiAdam by Level 1: Joiner
  • 1 replies
  • 0 kudos

New phone and sim

Hi I have received a new phone and sim which i need to register but when you send the code i can't access it because my old phone is broken thanks

Resolved! O2 discount

Today start of my new tariff and today my new phone arrive I apply with o2 open to claim my discount but now it say I’m not eligible for discount I work with Nhs every time I applied for discount they said I’m not eligible