incorrect number on bill

[Wikwiki65]

Recently bought my daughter a phone and sim via Mobile phones direct, all arrived and works fine...until on 24th December 2020 I get the bill, which has a different number to what was on the O2 sim card, and the amount charged for this was also much more than expected. Tried to contact O2 via phone and the help? option, and after 5 attempts have been told the excess amount is due to rounding the previous month, and that I am indeed being charged the correct amount...so that is cool...

I ask them to change the phone number over so I can pay the bill, and the guy says he cannot, and that I need to contact mobile phones direct to resolve this, but I still need to pay the bill...

I am uncomfortable paying this, as this incorrect number is being used by someone else apparently, and my daughter's new number is not recognised...and her number may get cut off due to her unrecognised number not being paid???

[Cleoriff]

@Wikwiki65 

Obviously the phone is working ok and your first bill has been explained, so you do need to contact Mobile Phones Direct to change the number.

It's just a mistake on their system.

[MI5]

@Wikwiki65 

I think you'll need the help of @O2Waqas 

[O2Waqas]

@MI5 Thank you for the tag,

@Wikwiki65 I will send you a private message so we can look into this further

Thanks 

[MI5]

Thanks @O2Waqas 

[Wikwiki65]

Hi thank you for your comment, so I contact MPD and they will issue O2 with the correct information...cool

[Cleoriff]

@Wikwiki65 

One of our account advisors has been called in to look at your account. Look out for a private message from @O2Waqas