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incoming calls go straight to voicemail

Anonymous
Not applicable
I can't receive incoming calls but can make calls. Texts take over an hour to come through too!!
Is anyone else suffering from this?
Message 1 of 13
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Cleoriff
Level 94: Supreme
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@Anonymous wrote:
I can't receive incoming calls but can make calls. Texts take over an hour to come through too!!
Is anyone else suffering from this?

What phone are you using? How old is it?...

Veritas Numquam Perit

Girl in a jacket
Message 2 of 13
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jonsie
Level 94: Supreme
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Registered:

Check your postcode here Service Status

Clean simcard and reboot the phone.

Think about getting your simcard changed at the local O2 store.

What phone do you have and we can advise how to reset it.

Message 3 of 13
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Cleoriff
Level 94: Supreme
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Registered:

@jonsie wrote:

Check your postcode here Service Status

Clean simcard and reboot the phone.

Think about getting your simcard changed at the local O2 store.

What phone do you have and we can advise how to reset it.


LOL

I thought I would quickly get in with the obvious questions and leave you fast fingered lot to do the rest of the work @jonsie  wink

Veritas Numquam Perit

Girl in a jacket
Message 4 of 13
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Anonymous
Not applicable
its s4 mini and no more than 16 months old...worked fine yesterday and if i ring a friend first they can call me backand it rings, but other than that nothing
Message 5 of 13
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Anonymous
Not applicable
took phone apart this morning and cleaned sim but no joy...
Message 6 of 13
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cyrillicguy
Level 8: Talented
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Registered:

@Anonymous wrote:
I can't receive incoming calls but can make calls. Texts take over an hour to come through too!!
Is anyone else suffering from this?

Are you using TuGo by any chance? Try disabling it on every device you've got it installed on. 

Message 7 of 13
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MI5
Level 94: Supreme
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Registered:
Check you haven't enabled "blocking Mode" by accident.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 13
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Anonymous
Not applicable
nope not using that...
Message 9 of 13
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Anonymous
Not applicable
have checked and rechecked but thats not enabled...
Message 10 of 13
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