iPhone not delivered

[March_24_AS]

DHL have claimed to deliver my new iPhone to my address. However, they appear to have instead signed for it and kept it themselves????!

I have just been sent my first O2 bill and yet I have no phone to speak of..

I have already lodged a complaint with O2 and with DHL. I am wondering what my other options are in order to rectify this problem as, like everyone else right now, I need to be able to contact others from the (dis)comfort of my own home?

Thanks.

[MI5]

@March_24_AS 

You need to wait for O2 and DHL to complete their investigation.

It is O2's responsibility so I would persue them strongly.

I doubt that informing the Police would help right now but may be required later depending on the outcome.

[March_24_AS]

Okay thanks. Do you know if O2 start their monthly charges from when the phone is activated or will I be paying for this month, even though I don't actually have the phone?

[MI5]

@March_24_AS 

They will start billing you immediately but you can ask for a refund of charges upto the point you actually receive the phone.