iPhone not delivered
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on 24-03-2020 18:34
DHL have claimed to deliver my new iPhone to my address. However, they appear to have instead signed for it and kept it themselves????!
I have just been sent my first O2 bill and yet I have no phone to speak of..
I have already lodged a complaint with O2 and with DHL. I am wondering what my other options are in order to rectify this problem as, like everyone else right now, I need to be able to contact others from the (dis)comfort of my own home?
Thanks.
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on 24-03-2020 19:03
You need to wait for O2 and DHL to complete their investigation.
It is O2's responsibility so I would persue them strongly.
I doubt that informing the Police would help right now but may be required later depending on the outcome.
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on 24-03-2020 19:08
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on 24-03-2020 19:08
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on 24-03-2020 19:11
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on 24-03-2020 19:11
They will start billing you immediately but you can ask for a refund of charges upto the point you actually receive the phone.
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