iPhone->Android : Change account details?

[dlt1972]

I know you have to have your account updated if you swap from Android to iPhone (iData ?) but do you need to do it the other way around? I've changed from an iPhone to Samsung SIM free, using my O2 SIM from the iPhone.

[TallTrees]

Hi @dlt1972 

Welcome to the o2 Community forum 

I believe it is automated 

Putting in sim to android 

[Cleoriff]

@dlt1972 

It makes absolutely no difference what phone is showing in your My O2.

With all the sim free phones being bought from outside retailers, O2 couldn't keep up with the changes. If there is a pencil icon next to the phone showing in My O2, you can change it yourself.

All O2 are concerned about is people pay their bills on time.

Hope this helps 😉

[dlt1972]

Yes, been doing that for years 😊. I'm talking about the need for O2 to "switch on" visual voicemail if you change from Android to iPhone (is it called an iData bolt-on?); does it need to be "switched off" if you go the other way?

[Cleoriff]

Visual Voicemail is available on many phones. Some you would have to download an app to get it. O2 have a tutorial here. (If the phone has it, then you can turn it on or off in settings).

https://www.o2.co.uk/help/phones-sims-and-devices?page=device/google/pixel-3/topic/voicemail/visual-... 

[MI5 · Accepted solution]

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@dlt1972 wrote:

Yes, been doing that for years 😊. I'm talking about the need for O2 to "switch on" visual voicemail if you change from Android to iPhone (is it called an iData bolt-on?); does it need to be "switched off" if you go the other way?

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@dlt1972 

Yes, you need to switch back to "standard" data bolt on.