Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos


I have payg at the moment,could I keep my number if I change to contract phone?

Bianca12 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Can I use my data in Moscow?

Hi, I’m going to Moscow and I wanted to know if I can use the data I have on my monthly plan. Will it charge me to use that data I already have or will it only charge me once I have gone over the amount?

Resolved! Extra charhes

I'm new to the network and on my 1st day I have been charged £6.50 for a 2 lined message with no pics etc sent to a few people. Why???Thank you for your help

MK28 by Level 1: Joiner
  • 2 replies
  • 1 kudos

Resolved! Pre-order collection

So , I've searched the community and cant find this yet (apologies if it's there somewhere!) If i preorder a device online, (s20 ultra), will it be available to collect as soon as the store is open, or will it still be delivered on the release date?

gatrell by Level 2: Apprentice
  • 3 replies
  • 0 kudos

Reduced from 12gb to 3gb??

I have just got a new contract and noticed I’m only getting 3gb instead of 12gb? I’m deaf and does anyone know the 02 email address please?

Resolved! Cancellation

Hello,So my contract finishes on 31st July 2020I am being told that I can upgrade at the moment for free and my device plan has been paid off. My question is: can I cancel the contract with O2 completely(say if I wanted to change network provider for...

Sam779 by Level 1: Joiner
  • 3 replies
  • 0 kudos

How long do you have to have lived in the UK?

Trying to use the "upgrade" offer but I'm stuck at "how long have you lived here".It's only accepting UK addresses and I've moved only 4 month ago. Is there a "time limit" for this?TY

McZ by Level 1: Joiner
  • 5 replies
  • 0 kudos

Travelling to Albania

Hi.Im travelling to Albania in the next few days, wondering if i can use mt data allowance over there.Thanks

Yraja by Level 1: Joiner
  • 16 replies
  • 0 kudos

ims registration

Still struggling to get wifi calling working. 30 mins on phone with support yesterday but no progress... my wife's identical A40 works fine on EE wifi calling on our home network but mine worked for a couple of months then has refused to pick up O2 w...

Unlocking my phone network to use a new sim.

I have tried unlocking my device to accept new sims but i have entered it incorrectly more than 5 times so that the device is now hardlocked so i need the master reset code as im unable to use my new sim card until this is resolved, any help?

SJParkin by Level 1: Joiner
  • 3 replies
  • 0 kudos