Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to leave O2 - next option is to contact Ombudsman

I contacted O2 yesterday, as my 24 month contract expires on 14/2/21 to let them know I wouldn't be renewing my contract. After the call had ended (I spoke to an agent called Daniel). I received an e-mail notifying me that I had moved onto a new 12 m...

Phone Not Despatched

Hi, I ordered a new phone via an upgrade on Thursday 14th of this month. When checking out it said if I order by midnight it will be next day. I did this due to being a carer and my previous phone is broken, so I desperately need a phone to be able t...

Resolved! keeping my number

Hello. I want to transfer from pay as you go (giffgaff) to monthly payments, but keep my existing number. In the beginning it said I dont need a pac code or how it's called If it's the same network and then it still asked for it. and since I cant wri...

Made payment over phone but it didn’t specify whether this was for my device plan or airtime plan

HelloI’ve just made a payment of 400 pound on the 02 automated voice service but I wasn’t given the option of whether this for my device or airtime plan. It was intended for my device plan. I am now worried that I have accidentally paid into my airti...

Resolved! Email

How do I change my email address

Bluelight card voucher does not work

Hi,On the bluelight card website it says we get 25% off the bill with airtime over 3Gb but when I go to put the voucher code in that was given in the website it says it isn’t valid. I can’t do the o2 open because my actual company is part of that sch...

Text messages

Hi I’ve got a new iPhone 12 Pro Max received yesterday and when I’ve put my SIM card in everything works fine like data, phone calls but I cannot send SMS messages. I can receive them but not send them. Can anyone help. I’ve tried turning my phone of...

sorin

delivery

Resolved! O2 Change of Mind Policy (Exchange NOT Cancel)

Has anybody got any experience with this? I rang customer services today and was rather surprised by the apparent lack of knowledge of their own process. The girl on the phone had to keep putting me on hold while she spoke to somebody else and eventu...

Resolved! Change tariff from monthly to sim only

I want to change my tariff from a monthly deal to Sim only deal. But can’t seem to ge through to do this.

O2

Forum Posts