Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Airtime discount

Hi i have been with 02 for a very long time i currently have 3 monthly contracts and 2 PAYG sims with them however i dont think that i am getting any airtime loyalty discounts discounts i have seen this advertised for each additional contract taken w...

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Resolved! Copy of invoice

Hi,I need to get a copy of the invoice for my recent phone upgrade please. Can someone help me get one?Thanks

Resolved! Overdue bill

I recently renew my contract and somehow the direct debit has been disabled and my bill is overdue I tried to pay and I did also I have the reference number of the payment and I really need the data back so I can call

Resolved! Apple Music

Hi all. Upgraded my SIM yesterday which included a 6 month free Apple music subscription. How long does it usually take to receive a redemption code via email or text message?

Resolved! Change billing date

Hi, I would like to change the date that my O2 bill is taken from my account please?Many thanksCorrine

Resolved! Billing

Iv just realised iv been conned by one of your staff!! I said I don’t want to pay more than £25 a month and they never said I had to pay £10 extra on my bill !!

Resolved! Doo i have to have new number with Smart watch?

I have a pay monthly phone and sim with o2 and have ordered a Smart watch and seen on my account i have been given a new number for the watch. so is there anyway that i can have the same number as my mobile for the watch? i am not sure if its possibl...

Resolved! Upgrade

Hi there, so I have upgraded for a new iPhone, but I wanted the iPhone 13pro max and I upgraded for the 13 pro by mistake, how can I cancel it before it arrives? I would still want to upgrade for the 13 pro max

Resolved! Changing the color i ordered already.

Hello. I pre-order an iphone 13 pro max. And i chosed the graphite color. I wanted to change it to gold please. Who do i contact and how?

O2

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