Hi thanks,
So, not convinced by anything the chap in India told me, I called back and politely asked to be put through to a UK call centre, which they reluctantly did.
Lady there was much more helpful and told me that the email confirmation I got, saying it'll be delivered on 22nd Sept was likely just automated and that as the order was still "Processing", it's unlikely to be dispatched that quickly, as I thought.
She said there is quite a wait on the new phones and all I can do really is keep an eye on the status-page of my order, which will reflect a more accurate delivery time once the order is fulfilled.
Good to speak to someone who knew what they were talking about - Indian call centre bloke was just reading the same info on the website I was, and clearly didn't know or care, and just wanted to get rid of me.
So, a few weeks' wait, as I thought, and I won't be miraculously getting my new phone this week, but that's fine.
O2 Customer Services used to be pretty good but now it's mostly outsourced to India, it's appalling, which is a big shame, but you can speak to someone in the UK, if you ask, it seems.
