Having an issue with my iPhone 13 and need some help. Currently in Costa Del Sol and on 5G, Movistar. When I make an international call, the phone jumps to 3G and the call fails. I have data roaming enabled and I’ve tried setting it to just 4G with VoLTE on and off. I have no issues with 5G or 4G data, it’s just when I need to make a conventional landline call it fails to work. Of 25 or so attempts, I made 3 calls. People can’t reach me either.
Not very happy with the support from O2 as they quoted I should be on the latest iOS 10.4, which I pointed out is over 5 years old. They don’t seem familiar with the newer iPhone settings menu on iOS 15, quoting none existent menus. Website says to select 3G, but you can’t select 3G.
When I cross into Gibraltar, all works fine and we’ve established I have the roaming bolt-on and no restrictions or spend caps.
Help is appreciated as it’s driving me crazy. They’ve given up on the issue and blamed the overseas carrier. Have I exhausted all options?
This does sound like a local carrier issue.
Try manually selecting a different network.
Ha. I'd forgotten about GibTel (which started in 1994). I must have been using that and never noticed. There again, I didn't have any issues with my phone whilst on the Costa Del Sol @Ssl22uk
Obviously a local network issue then (which doesn't like the iPhone 13 for some strange reason?)
Just a suggestion...there are plenty of excellent Phone shops on the Costa Del Sol (Orange is the best I found) Take your phone in (with passport) and let them have a look. Most of their staff are English speaking.
Veritas Numquam Perit