i phone 6 sound cutting out on all calls

[lindyloo02]

Can anyone help me please, about 6 weeks ago my i phone 5c started cutting out on all calls after a few minuites talking it would cut out and I couldnt hear anything for up to a couple of mins. I was given a new sim card but it continued to cut out. I was told it must be my phone so I have upgraded to the i phone 6 but it is still happening even with another new sim please can anyone help?

[MI5]

Does this only happen in one location?
You can check for issues at your location here http://status.o2.co.uk/

[lindyloo02]

Happens at my house I dont get or receive many calls but happens on them all

[MI5]

Sounds like a network issue.
Check the link for any local known faults and if nothing showing, download the MyNetwork app to report it.

https://www.o2.co.uk/apps/my-network

[Marjo]

Hi @lindyloo02 sorry to hear you were having issues with calls dropping 😞  Please do give us an update on how you're getting on, and if the response above was of any help?

[lindyloo02]

Hi Im still having the same problems ring o2 at least twice a day but getting nowhere

[MI5]

Did you check for any network faults?
Have you reported it through the MyNetwork app ?
https://www.o2.co.uk/apps/my-network

[lindyloo02]

Yes have checked that and this has been going on 6 weeks now

[MI5]

Well as you've had both a new phone and sim it must be either a network fault or something you are doing to end the call?