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i have ordered a iphone 16 pro

WS50
Level 1: Joiner
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i would like to know whats happening with my order as o2 have taken my 30 pounds up front fee and ive not heard from o2 

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Enlli
Level 67: Unsung hero
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We are all customers here. You will need to speak with sales

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

 

Or you can call them on 0800 081 0255, free from any phone or landline

Also see

https://community.o2.co.uk/t5/Welcome-News/iPhone-16-amp-Watch-Series-10-Megathread-FAQ-s/td-p/17463...

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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