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how to top up my contract phone number

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IreneYang1234
Level 1: Joiner
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on ‎15-08-2023 02:28 - last edited on ‎15-08-2023 07:04 by Moderator

on ‎15-08-2023 02:28 - last edited on ‎15-08-2023 07:04 by Moderator

Hi my name is Irene Yang.And my phone number is [Removed]. I realized it's overdue and I can't log in my account neither website nor app cuz I always logged in with the 4-digital code. But it's out of service atm. So can't top up myself. And mine is the contract number Could you please let me know how could I top up? and my account name is [Removed] I tried a few times seems like my account has been locked cuz i rly can't remember my password. So just wondering if it is possible to reset the PW or help me to top up my phone number.

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MI5
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on ‎15-08-2023 13:09

on ‎15-08-2023 13:09

@IreneYang1234 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
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on ‎15-08-2023 03:41

on ‎15-08-2023 03:41

FLAGGED

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 152219 Posts
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  • 29030 Solutions
Registered:

on ‎15-08-2023 13:09

on ‎15-08-2023 13:09

@IreneYang1234 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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