Solved: how to complain

mychips · ‎14-07-2023

How can I complain to O2? I have tried so many different ways including using the complaints code and after 7 days yes 7 days I still have had no contact with anyone in the complaints dept. I presume the next step is OFCOM or small claims court.

Can some please give me some helpful advice

pgn · ‎14-07-2023

@mychips - the official ways to complain are all here:

https://www.o2.co.uk/how-to-complain

Use of Resolver, about two-thirds way down the page, seems to get results, although it is all 6 to 8 weeks minimum. Good luck!

Links to O2 Social Media Team here

View solution in original post

MI5 · ‎14-07-2023

@mychips

I'll ask @O2Georgina to see if she can assist.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

pgn · ‎14-07-2023

@mychips - the official ways to complain are all here:

https://www.o2.co.uk/how-to-complain

Use of Resolver, about two-thirds way down the page, seems to get results, although it is all 6 to 8 weeks minimum. Good luck!

Links to O2 Social Media Team here

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