Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Custom Plan

HelloI am looking at potentially signing up for a custom plan Upon receiving the terms and conditions, there is one bit that I find unclear and I wonder if anyone can clarify please In the part that says Airtime plan, it says ' Your Airtime Plan must...

Resolved! Service

Service cut off over 48 hours ago , bill was paid 2 days ago , still no service , its impossible to talk to a human, anyone know how long it takes to come back on

Resolved! Network

Does my plan support 5G?

Resolved! sim swap

i am a customer of o2 my situation is my phone was dropped by accident and it caused damage to spring tried to remove it and sim card was damaged unfotunately requested a sim swap with same mobile number i was told one had been sent in the post by an...

Resolved! Early termination

Hi there my 02 contract ends in September 2023 , it’s sim only and I pay about £9.50 a month , the 02 data , 4g and 5g in Bristol, where I live , is shocking so want to go with ee asap , anyone know if there are early cancellation fees ?

Resolved! Using phone in Cuba

I've noticed Cuba isn't listed as a destination for the travel bolt on. How much will I be charged for using my phone in Cuba? Is there another bolt on I can add?

Resolved! Upgrade lost in delivery

I recently upgraded as I was waiting for the device to arrive by dpd I was tracking the delivery on the 15th to receive a message saying that the delivery driver couldn't make it to me and that it would with me the next day but the next day came and ...

Resolved! Contract order

So I put an order through for an iPhone on contacts I’ve received four emails containing legal documents but whenever I try and track my order it still says in process on step 1 and it said it would be ready today for collection but I’ve not received...

Resolved! Final bill

Hi. How would I go about getting a copy of my final bill?

Order under review?

Hi, I placed an order this afternoon as a new customer. The upfront payment was taken from my bank but at the end of the checkout it said that my order had to be reviewed and could take up to 48 hours. I have received an email confirmation of my orde...

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