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how to apply a £0 spend cap

stephen1
Level 1: Joiner
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I'd like to apply a£0 spend cap, as I've just received a txt from 02 at 4am saying I haven't done one this month, I did ask to be put on zero spend cap indefinitely
Message 1 of 15
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jonsie
Level 94: Supreme
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I think its the 4 am texts and the problem getting the texts every month. I think there isa way too stop all texts in My Preferences,  otherwise call customer service to see if they can stop them. They're obviously system generated and needless.

Message 11 of 15
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Matmon
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I've got a spend cap on one of my phone's but just been charged over £200 because the person that has the phone spent on bolt ONS,didn't think they could if I had a spend cap?

Message 12 of 15
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Bambino
Level 73: Relic 
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@O2Daniel or @O2Emma Can you please investigate and advise @Matmon?

I DO NOT WORK FOR O2



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Message 13 of 15
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O2Emma
O2 Support
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Hi @Bambino I will pick this up thanks .😀

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Message 14 of 15
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O2Emma
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Hi @Matmon The spend cap does not stop you from purchasing top up bolt ons there is no option to stop these from being purchased sorry as you have to opt in via txt or on my o2 . Spend caps only cover chargeable calls, chargeable sms , mms, international numbers the link below should help for use and what is covered.

https://www.o2.co.uk/help/account-and-billing/spend-cap?osr=spendcap

Thanks o2Emma

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Message 15 of 15
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