Solved: help please

Anonymous · ‎17-04-2016

So I thought I was upgrading my phone only to go through with my details and find I had created a new contract. Went back through and managed to upgrade but now I have 2 emails about 2 contracts. How can I cancel one of them?

jonsie · ‎18-04-2016

You need to call customer service in the morning. Between 8-8.30 is the best time.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎18-04-2016

You need to call customer service in the morning. Between 8-8.30 is the best time.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎18-04-2016

If you ring at the time given you may be lucky enough to get one cancelled before it gets processed any further... http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎18-04-2016

Usually you will need to wait until you receive the phone then send it back and cancel the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎18-04-2016

welcome to the forum @Anonymous Please come back and let us know how you get on with this issue.

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Curr946 · ‎18-04-2016

well, if you get in touch before they ship they might be able to close down the account. But as @MI5 said, normally this is automated and the phone would need to be send back to cancel down the new account.

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎18-04-2016

My daughter in law was able to cancel hers by ringing CS immediately...which is why I posted that info....

Veritas Numquam Perit

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